A few months ago, I received some donations. I didn't withdraw these funds, and now they've disappeared

We are not a means of payment: we act only as an agent, and so we are unable to store users' money for a long period of time. We therefore assign inactive streamer status to accounts that have been inactive for three or more months, and we start to charge for account support services on the platform, after which we terminate the contract. You can familiarize yourself with our "Payment Terms", specifically with item 5.

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