Question: The website says that the payment was successful, but no funds were received in the destination account. What should I do?
Answer: If you made the withdrawal using WebMoney's web interface, then try manually refreshing your WebMoney account balance. If the funds have still not arrived in the destination account two days after the date of your withdrawal and the funds have not returned to your DonationAlerts balance, please contact our customer support service and provide the following information:
- Your account name;
- Withdrawal number for the funds you haven't received;
- Destination wallet number.
Question: When I try to make a withdrawal, I get the following error: "Withdrawals are currently unavailable. Please try again later". What should I do?
Answer: If the problem persists for two business days, please contact our customer support team and provide your account name.
Problems making withdrawals to QIWI
Question: When I try to withdraw funds, I get the following error: "Your payment system account is not available for a withdrawal". What does that mean?
Answer: This means that the company QIWI does not allow withdrawals to the QIWI wallet you are using. You should use another wallet or payment system to withdraw funds.
Problems making withdrawals to WebMoney
Question: When I try to make a withdrawal, I get the following error: "An error occurred while verifying the payment. Please try again later". What does that mean?
Answer: If the problem does not resolve itself within a few hours, then take a look at the WebMoney limits: www.guarantee.ru/services/users/addfunds (section "Limits on replenishment using payment terminals, online banking, ATMs, and cash desks, from mobile phone accounts") and wiki.webmoney.ru/projects/webmoney/wiki/finansovye_ogranicheniya_limity_webmoney_keeper_standard.
In addition, be sure that receiving funds through WebMoney Merchant is not enabled for the wallet to which you are trying to withdraw money.
Finally, be sure you have allowed payments from unauthorized senders in WebMoney. You can enable them in the WebMoney settings:
- WebMoney Keeper Standard: "Settings" ? "Restrictions" ? Select "Yes" next to the "Payments" field;
- WebMoney Keeper WinPro: "Tools" ? "Application Settings" ? "Restrictions" ? Select the "Payments" checkbox and save the changes.